Jaco Laguna Resort & Beach Club

Way over priced for what you get Positives first: Location was perfect right on the beach. Room view was the best. Negatives: From the start, no way to contact them directly because they don't answer the phone, EVER. They do not respond to emails for at least a day. They say they provide shuttle service but you can't contact them to set it up because they do not answer the phone. . 2 people man the desk from 7AM to 9 PM. The woman/girl was too busy playing on her phone from the time she arrives until she leaves. The guy was much better. They supposedly set up excursions through the hotel. She did not know anything about any of them, not even the most basic questions. Tried to get a catamaran tour set up through her and gave up after 3 days. Set it up ourselves by going downtown and it took 10 minutes. Breakfast is free but only 4 options and if you deviate, they charge you extra (full price breakfast for adding 3 pieces of VERY undercooked bacon (raw). They did not even have bacon for 3 of the 4 the days we attempted to eat there. Breakfast starts at 7 AM, excursions leave before & AM. We booked a suite, one chair in the room tilted forward to slide out. No table, no microwave. Can't bring in alcohol from outside. Required to buy their VERY watered down and extremely overpriced drinks. restaurant was extremely over priced. could not check out bicycles because all 6 were broke (lie). Too many negatives to complete here. Go elsewhere !!

I absolutely loved this resort. We got lucky and most of our stay we were one of the few at the resort. The breakfast was amazing, I recommend the complimentary breakfast, it was HUGE and so delicious. The views were absolutely beautiful from the balcony. Staff were all super nice and friendly. I would love this place even more if they had happy hour at the restaurant on the resort. All in all 10/10 experience, I would highly recommend this place. Close to the *****, so many food options near by, night life and super markets.

This hotel’s staff is so kind and very efficient! We had an amazing time getting to know everyone and they were incredibly helpful to us. Stunning views of the beach, great area, close to El Miro hiking trail, and just overall an incredible experience.

Only complaint I would have is, we ordered a $60 seafood meal and had to supplement the meal due to the small size. Very disappointing. Otherwise staff and hotel was very nice.

We travelled with my sister and her husband, their room did not get cleaned until the 3rd day, then only after asking multiple times, place is rundown, needs work. Had to pay for chairs on the beach. Nice beach! Loved the ocean!

Staff was very nice, beds comfortable. No extras. No tissues, no refrigerator, no coffee before 7, 3 towels/1 washcloth for 4 people. Door lock broken and could see through wooden door. Paint from pool edge came off on legs and arms. Would put photo if available. Turned a white washcloth blue trying to get it off. No follow-up or help. Food not very good and ran out of a lot of things on menu. No strawberries!! Umbrellas worn out. Sorry but would never stay again. No good beach chairs or space.